Cancellation & Refund Policy

You may cancel your Records Detective subscription at any time through your account settings. Here's what happens when you cancel:

• Immediate Effect: Your subscription will remain active until the end of your current billing period.
• Access Continues: You will continue to have full access to your subscription benefits until the billing period ends.
• No Future Charges: You will not be charged for any future billing periods after cancellation.
• Report Access: After your subscription ends, you will still be able to view any reports you previously generated.

We offer refunds under the following circumstances:

Eligible for Refund:

• First-time subscription purchases within 7 days
• Technical issues that prevented you from using the service (with documentation)
• Duplicate charges or billing errors
• Charges made after a cancellation request was submitted

Not Eligible for Refund:

• Requests made after 7 days from the initial purchase
• Renewal charges (you must cancel before the renewal date)
• Partial month refunds for mid-cycle cancellations
• Accounts terminated for Terms of Service violations
• Lookups already used during the billing period

To request a refund, please follow these steps:

1. Email us at [email protected] with the subject line "Refund Request"
2. Include your account email address and the reason for your refund request
3. Provide any relevant documentation (e.g., screenshots of technical issues)
4. Our team will review your request within 2-3 business days

Once approved, refunds will be processed to your original payment method within 5-10 business days, depending on your bank or credit card company.

Instead of canceling, you may choose to downgrade to a lower-tier plan:

• Standard Plan ($14.95/month): 15 vehicle reports per month
• Basic Plan ($4.95/month): 10 vehicle reports per month with continued access to past reports

Plan changes take effect at the start of your next billing cycle. Your current plan benefits remain active until then.